Best Retail CRM software in Saudi Arabia, Qatar and UAE

CRM for Retail Industry

Over the last decade or so, the retail industry has expanded dramatically in Saudi Arabia, Qatar, and Bahrain. It's safe to say that setting up an online retail store is the norm for many leading brands, as well as smaller businesses! Keeping track of all your online store admin, on the other hand, isn't always easy. That is why it may be worthwhile to look for a CRM for your retail business in order to save money. DoFort offers the best Retail CRM Software in Saudi Arabia, Qatar, and Bahrain for use in the retail industry.

DoFort CRM system in Saudi Arabia, Qatar, and Bahrain can collect and store valuable customer information about your customer base. With automated data collection or manual data entry, you can amass a vast amount of useful information that you can use to improve your business and make more money.

Consumers in Saudi Arabia, Qatar, and Bahrain can access services through a variety of channels, including a store, kiosk, the Internet, or a catalogue, thanks to DoFort Retail CRM. In order to keep an inventory of goods on hand for their customers, the retailer either manufactures their own product or maintains a relationship with various suppliers. The Consumer Goods Industry considers the Retail Industry to be an important part of their distribution chain, and both parties collaborate to share information and insights on sourcing, marketing, and sales opportunities.

The majority of retail businesses price their products on a cost-plus basis, adding a markup based on a variety of factors such as competition, product availability, and consumer interest. To maintain consistent customer interest, some Retail Industry suppliers prefer a suggested retail pricing strategy that considers market placement and retailer profit. Whatever pricing strategy is used, it is critical that costs are kept under control throughout the supply chain.

DoFort CRM software in Saudi Arabia, Qatar, and Bahrain can collect and store information about individual customers.

Such information may include:

Information on demographics

Patterns of purchasing

Preferences for Budget

Getting in Touch

DoFort Retail CRM software in Saudi Arabia, Qatar, and Bahrain features make it possible for retailers to do just that. Programs assist businesses in tracking customer activity in-store and developing deeper, emotional relationships with repeat customers. This value about relationship management is enabled by specific features such as:

Customer profiles: Gather and enter contact information, birthdays, and other important information for relationship building.

Purchase history: Track the frequency and amount spent on purchases, as well as get a snapshot of individual products purchased.

Contact management: Automate marketing outreach across multiple channels and personalize based on previous successful outreach.

Loyalty programme: Enroll customers in a loyalty programme and manage their points and/or rewards.

Features of DoFort Retail CRM Software in in Saudi Arabia, Qatar, and Bahrain

Customer management can be a difficult and complex task. Updating customer information, responding to inquiries quickly, correctly diagnosing problems, and ensuring consistent high satisfaction can quickly become overwhelming. DoFort Retail CRM software in Saudi Arabia, Qatar, and Bahrain helps to alleviate this burden by automating customer-related processes that would otherwise be performed manually.

Contact Management

Customer identity is the bedrock of all customer relationship management. CRM software must include a contact management function. This ensures that names, phone numbers, email addresses, mailing addresses, social media accounts, and any other relevant identity data are saved. DoFort offers the best retail CRM software in Saudi Arabia, Qatar, and Bahrain to ensure that information is intuitively organized. The most important fields should appear first, while minor ones, such as hobbies, can be placed at the bottom of the form.

Interaction Tracking

If contact management is the cornerstone of CRM, interaction tracking is the glue that holds it all together. DoFort retail CRM software in Saudi Arabia, Qatar, and Bahrain keeps track of every interaction a customer has with the company. This should take place regardless of where it takes place or which department is involved.

Lead Management

Businesses exist to make a profit by selling goods and services. Your business does not have a promising future if you are not making any sales, and sales are dependent on how well you grow, nurture, and convert your leads.

DoFort retail CRM software in Saudi Arabia, Qatar, and Bahrain simplifies lead management, increasing a company's ability to convert prospects into customers. This includes improving your ability to identify, score, and move leads through the sales pipeline. Leads should flow and transition in accordance with your sales team's expectations and requirements.

Workflow Management

DoFort retail CRM software in Saudi Arabia, Qatar, and Bahrain automates tasks, triggers actions, and sends reminders about the next step. When a customer calls with a problem, DoFort retail CRM software allows the customer service representative to route it to the appropriate person or department. It should also automate repetitive tasks, allowing employees to focus on more long-term and strategic issues.

Management of Documents

DoFort retail CRM software in Saudi Arabia, Qatar, and Bahrain can centralize document collection, storage, sharing, and retrieval. This is a particularly useful feature if you have a large sales, marketing, and customer service team.

Analytics and Reporting

What you can't measure, you can't manage. DoFort retail CRM software in Saudi Arabia, Qatar, and Bahrain can run analytics and generate reports. It should allow you to create and schedule reports on a daily, weekly, monthly, quarterly, or annual basis. You should also be able to create and run reports on demand.


In Saudi Arabia, Qatar, and Bahrain, DoFort is the best retail CRM software. It is simple to use and intuitive. DoFort retail CRM allows you to personalize every experience along the shopper journey.


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