Managed IT Services

Business Process Management

DoFort Business Process Management - BPM Services assist organisations in driving cultural transformation through digitalization and automation. Our BPM services deliver measurable benefits such as increased process efficiency, increased compliance, high visibility, total transparency, reduced time-to-market, and customer delight. The DoFort BPM framework enables organizations to maintain maximum efficiency and productivity at all times. The digitalization part of the DoFort BPM service guarantees end-to-end automation, allowing for business survival in both typical and unusual events such as pandemics and lockdowns. These BPM solutions can be implemented on-premise or in the cloud, depending on the needs of the organisation, and configured to work in a safe and secure environment while adhering to all regulatory compliances.

DoFort BPM services are planned to develop and deploy process solutions through automation and improving business processes to respond quickly to changing customer and market needs. Our BPM services help clients define the controls and mechanisms necessary to govern changes in processes and architecture while keeping up with the agility to meet the needs of shifting business demands. A business process is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers. A business process is a collection of linked tasks which find their end in the delivery of a service or product to a client. DoFort offer the best BPM services across the globe.

BPM focuses on putting a consistent, automated process in place for routine transactions and human interactions. It helps to reduce the business's operational costs by decreasing waste and rework, and by increasing the overall efficiency of the team.

In an ever-changing corporate environment when achieving more with less is required, managing processes to improve company outcomes and agility are business imperatives. As enterprise cooperation crosses borders, bringing together people, information, systems, assets, and connections to generate value at the right time and right place is the way to go. Business Process Management is the best method for achieving the desired end result.

BPM Solutions & Service

  • Finance & Accounting
  • Banking Process Management
  • Insurance Process Management
  • Healthcare Process Management
  • Research & Analytics
  • Intelligent Process Manager (IPM)
  • Organizational Enablement Process Excellence
  • Customer Support
  • Customer Acquisition
  • Business Process Improvement and Transformation

Finance & Accounting

Improve throughput by streamlining and automating your company's CFO back-office activities using finance and accounting solutions

Ensure that your finance and accounting activities are very visible, transparent, and agile

Make increased efficiency and compliance a part of your finance and accounting operations

Banking Process Management

Back-office activities for corporate banking, direct banking, global trade services, retail assets and liabilities must be streamlined and managed.

Reduce risk and assure statutory compliance for banking and financial services activities.

Shorter response times improve consumer engagement while safe and secure financial operations generate money.

Insurance Process Management

Launching better insurance products sooner, improving underwriting quality, speeding up claims procedures, and lowering regulatory risks all at a reduced cost.

Reduce false positives and false negatives in insurance claim management by eliminating fraud, increasing the number of first-time rights, and reducing false positives and false negatives.

Healthcare Process Management

Increase the efficiency of back-end and front-end procedures to improve the speed of services and treatment.

To improve underwriting procedures, auto-discover patterns and trends across diverse demographics.

Reduce processing costs per claim by automating case management and contract management.

Research & Analytics

Capture, process, analyse, and deliver results from massive numbers of online and offline survey forms in a timely manner.

Learn about the complexities of ever-changing customer behaviour.

Unify large amounts of unstructured consumer data to provide a 360-degree insight of consumer perception.

Intelligent Process Manager (IPM)

Use a web-based workflow solution that is extremely flexible and built for accounts payable and receivable operations.

Accelerate the approval process, gain real-time access to information through role-based authentication, and keep a thorough audit record.

Improved real-time reporting will increase process transparency.

Organizational Enablement Process Excellence

DoFort will assist you to make process excellence a long-term endeavour rather than a one-time event.

We can give the guidance and framework necessary for a company to transition to a Center of Excellence (CoE) model, allowing for constant improvement throughout your organisation.

We will assist in defining the standards, principles, and best practises required to implement this attitude throughout the organisation.

Customer Support

Increase customer loyalty by providing a technology-driven, omni-channel customer service platform.

Using computer-assisted telephone interviewing, manage several areas of after-sales service.

With native language speakers and dedicated account managers, engage customers in their preferred language.

Customer Acquisition

Get high-value clients at a lower acquisition cost and a higher return on investment.

Shortlist potential clients and follow up with them in an efficient manner to generate high-value leads.

Engage existing clients with various offers and by bundling services and products.

Business Process Improvement and Transformation

We can help you analyse your processes using process documentation, definition, and modelling to prioritise issues and opportunities that support a BPM strategy and roadmap development, whether you're trying to improve your processes to determine the best balance of return and risk or you need to rethink your approach to process entirely.

Benefits of Business Process Management

Business Process Management (BPM) tackles major strategic issues by enabling organisation to grow at a cost-effective rate while maintaining desired flexibility and speed.

  • Improved Business Agility
  • Increased Efficiency
  • More Complete Visibility
  • Ensured Compliance and Security
  • Easier Transfer of Business Knowledge
  • Increased Opportunities for Continuous Improvement

Improved Business Agility

Companies must be able to adapt to change. These changes may be from technological breakthroughs, a new competitor, or a new rule affecting a specific part of the organization's business activity. Changes, regardless of the source, necessitate a timely response in order for the organisation to remain competitive. Adopting BPM can provide businesses with the speed and ability to meet these objectives. A well-integrated BPM enables a company to halt its business processes at the first hint of a problem, make improvements to the process, and then swiftly and efficiently restart it. The adaptability of BPM designs enables users to track changes in business processes and improve them to meet the demands of the enterprise. As processes evolve, detailed documentation allows managers to see and predict the impact of changes on the broader business process.

Increased Efficiency

Every company faces the task of improving the smoothness and efficiency of their business processes. Inefficient procedures cost time and money, yet they are often difficult to identify and improve.

BPM methods are intended to identify inefficiencies and eliminate the resulting slowdowns. BPM provides managers and employees with a better grasp of each step of the company process. This increased knowledge can lead to innovative process solutions that eliminate workflow bottlenecking and other unnecessary redundancies. Ideally, BPM can assist in determining how the process may work under ideal conditions, allowing users to make changes to the process with that aim in mind. BPM can also be used to automate manual operations, increasing productivity and reducing the possibility of human error.

More Complete Visibility

BPM leverages specialized technology to manage and monitor business processes from start to finish. BPM allows for an ongoing record of automated processes, allowing for real-time evaluation of the effectiveness of each step. Without depending on labour-intensive manual procedures, automated monitoring reveals the performance of each business operation. Management can acquire a better understanding of the overall company activity by examining the performance of each stage in the process, allowing them to adapt or adjust the flow of each business process.

Ensured Compliance and Security

Rules and regulations that impact corporate productivity can add additional complexities and result in costly fines. A business that uses BPM has a better chance of creating a workplace that is compliant with changing requirements and secure against the threats of fraud or theft. Managers and users can guarantee that the relevant documentation is in place to meet compliance standards because each element of the process is mapped out with a clear workflow. In addition to assisting with compliance, a well-documented workflow can serve as a foundation for increased security. The organisational structure inherent in BPM methods emphasises the value of corporate assets, private information, and physical resources, protecting them from theft or loss.

Increased Opportunities for Continuous Improvement

Continuous improvement projects are based on the premise that firms can be more successful by implementing a succession of minor, continuing improvements rather than a large, top-to-bottom overhaul. The information provided by BPM about a company's numerous business processes supports process refinement and adaption. BPM can ensure that the decisions controlling these gradual adjustments are supported by the necessary facts and data.


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