Queue Management System

How Queue Management Aids Hospitals in Improving Patient Care

If you've ever visited a hospital, you'll know that there's always a line of people waiting for assistance. It's critical to understand how queue management improves patient quality, as it's becoming increasingly popular in hospitals.

In this blog post, we'll talk about queue management and how it works in hospitals with hospital management systems.

What is Queue management system?

Queue management aims to manage the flow of patients into the hospital and ensure that they only have to wait a short time for their needs to be met.

This system eliminates the need for long lines at hospitals and healthcare facilities, saves ill and tired patients from having to wait for long periods of time, and eliminates the need for patients to take time off work to visit the hospital.

Queue management can also lessen the physical and emotional strain that hospital staff faces on a daily basis as they try to manage the inflow of patients into the facility.

How to Implement Queue Management in Hospital?

Queue management can be partially or fully digitalized. The first option is similar to the traditional queue system in that patients are seated in a reception area or room until their token number is displayed on a digital screen.

Many of the drawbacks of traditional hospital queue systems apply to this process, with the only differences being that patients do not have to stand in long lines and can instead rest until their turn comes up, and that a screen replaces a staff member in calling out token numbers. In the completely digitalised queue management system patients can join a queue from where-ever they are from a mobile device or website as soon as they make the appointment.

The system sends them automated alerts about their queue position, estimates a wait time based on the strength of the queue, and gives them an approximate time frame within which their token will be called. When the patients arrive, they can enter the appointment room right away and return to their daily routine as soon as the appointment is over. This enables them to make better use of the time they would have otherwise spent sitting in the hospital lobby or waiting room. The absence of physical lines and long wait times results in happier patients and more efficient employees.

How Can Hospital Management Systems Assist with Queue Management?

Queue management software has recently become a standard feature in most hospital management software. The feature was developed for outpatient clinics, diagnostic centres, and hospitals, where patient lines can cause confusion and disrupt work flow. The queue management feature of the HMS (hospital management software) can be integrated with the EMR and insurance systems to give terminally ill, elderly, and pregnant patients priority.

It can also generate daily and monthly reports on the queue management system's efficiency, which include information such as average wait times and daily patient counts, to help you determine whether the process is working or not. Self-service queue check-in options are available in most systems, allowing patients to check themselves into online queues.

Queue management can result in less frustrated and happy patients, who are more likely to return to your hospital or clinic, resulting in increased revenue. Queue management is cost-effective because it reduces the use of paper, document storage space, and the number of people needed to complete the task because the software can manage the entire patient flow inwards and outwards in a systematic and error-free manner.

Benefits of using Queuing System in Hospitals

Efficient Patient Flow Management

The DoFort queuing system, which was developed specifically for hospitals, clinics, laboratories, testing facilities, health care facilities, and pharmacies, enables staff and management to effectively manage patient flow. This will drastically reduce patient wait times and improve service delivery. Different patients have different needs and require different treatments, so they should be queued for different counters or departments, and our queuing system will manage them automatically based on their needs. The hospital queue management system (QMS) will enable management to easily implement their patient handling policies and rules, and will automatically follow those rules to manage the patient flow.

Remote Sign-up, Smartphone Application and Patient Feedback

Remote sign-up allows you to give your patients the option of signing up for the queue before they arrive at the hospital. This functionality could be achieved in a variety of ways, depending on your policies and strategies. Patients can sign up for the queue remotely via smartphone applications, email, phone call, or SMS. The most common methods are a smartphone app and a phone call. This significantly reduces both the patient wait time and the time it takes to deliver the service. This improves the patient experience and allows for greater flexibility in patient journey management. The smartphone app for our queuing system can also provide real-time updates and other features that can benefit both patients and staff.

Patient Experience Enhancement Ensures Successful Business

Reduced wait time, automatic patient journey management, quick service delivery, and a positive patient experience all contribute to a satisfied patient. A satisfied customer or patient indicates a good reputation. Especially in the healthcare industry, where most people consult with their family, friends, and colleagues before choosing a medical facility for treatment, word of mouth can help you grow. The queuing system for hospitals, clinics, test facilities, vaccination centres, labs, and pharmacies have numerous advantages, one of which is automation, which significantly reduces staff workload while also ensuring satisfied and happy employees, which has a positive impact on service delivery and patient experience. A better patient experience ensures consistent and long-term business growth. Profitability is increased as a result of cost-cutting and efficient management.

Automatic Patient Routing Protocols

Our hospital queuing software is specifically designed to meet the needs of hospitals and other healthcare facilities. The software enables management to configure and create protocols for various routes, after which patients are automatically routed accordingly. This reduces wait time and service delivery time significantly. Each patient can be routed automatically to the appropriate counters, departments, facilities, and doctors. Otherwise, patients will have to wait in a single queue, which usually operates on a first come, first served basis, and they will have to wait in a long queue before being routed to their required section or department. This greatly enhances the patients' experience and assists management in providing a relaxing and comforting environment for the patients and their attendants.


The queuing system designed for hospitals, clinics, laboratories, testing facilities, vaccination centres, and other healthcare businesses can work wonders. It has the potential to significantly improve both the patient experience and staff efficiency. This ensures cost savings, a good reputation, consistent growth, and high profitability. The queue management system enables hospitals to reduce patient wait time, and large screens in waiting areas can be used effectively to alleviate waiting time stress. The automated patient routing system will significantly reduce wait times and improve service delivery. The advantages of QMS for hospital administration are astounding. DoFort Provide the best Queue management software inbuilt in Hospital Management Software. For more information contact us at info@doforttech.com or comment below.


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